Ongoing support

We don’t believe in launch and leave

An end-to-end service

Launching your website is the starting point. We’re dedicated to maintainingevolving and improving your website past go-live.

Support desk

Our helpdesk team provide ongoing support and website maintenance. Allowing us to be more responsive and act fast, you can submit a support ticket or pick up the phone when help is needed. We can help you with bug fixes, site improvements and ongoing CMS support.

Your audience

Your website needs to support you in the years to come, not just today. With a clear understanding of your challenges, we’re on hand to recommend improvements and make iterative changes. A retainer plan allows us to take a ‘little and often’ approach with UX changes, new features and functionalities, fixes and upgrades. Our retainer plans typically include: - Allocated time in the production schedule for work to be completed, allowing for timescale visibility and prioritisation. - Account manager support to maintain development alongside regular planning calls to determine work for the next production slot. With a monthly roadmap, you can control website investment and channel budget towards work that will provide the greatest return.

Phased approach

Phasing allows us to prioritise go-live essentials, ensuring an MVP (Minimum Viable Product) is delivered before following up with the ‘nice to have’ elements. A phased approach helps to get the most out of your budget, spread cost, prioritise tasks and identify further project phases.

Staying in touch

Communication is key. Whether it be your regular progress call or the opportunity for a face-to-face meeting, we’ll always keep you informed. Our client services team is only a phone call or email away, available to discuss further developments, suggestions and provide guidance.

Training your team

We’re not satisfied until your internal team have the know-how and skills to maintain your website. As well as bespoke training to really get the most from your CMS, refresher training is also offered for new team members. Following these training sessions, user guides are created on how to use the CMS, empowering your team to be in full control of your website.

What our clients say about us…

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    Website traffic growth

    We have partnered with NetConstruct for six years and they have been fundamental in growing our online presence across Europe. They have made fantastic developments to website performance and we are currently implementing features of the Kentico EMS platform so that Ryobi can utilise its sophisticated marketing tools such as marketing automation and content personalisation to deliver custom experiences to the users. The team is a joy to work with and is always prepared to go the extra mile.

    Joe Wicks
    Digital Marketing Manager
  • Sales revenue

    The newly launched website, built in Kentico, offers us a more robust and modern infrastructure, mobile-friendly and designed in a new brand. Kentico has given us the opportunity to greatly improve search functionality, automate key members’ processes and integrate the Institution’s portfolio of products and services into one eCommerce solution. We aim to offer members a more gratifying user experience while achieving our commercial goals.

    Silvia Pilotto
    Digital & Data Director

Our services

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Ready to discuss your project?

If you have a business challenge, speak to us about a website solution. Our team is available to answer your questions, provide more information on our services, and discuss your project needs.

Why do people choose us?

“Right from the beginning, we found NetConstruct to be refreshing in their approach and any doubts and misgivings we had about a new agency were soon put to rest.”

Shaun Measday

Digital Marketing Manager, Thomas International

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Why do people choose us?

“Right from the beginning, we found NetConstruct to be refreshing in their approach and any doubts and misgivings we had about a new agency were soon put to rest.”

Shaun Measday

Digital Marketing Manager, Thomas International