Founded in 1908, The Institution of Structural Engineers (IStructE) is the world’s largest membership organisation dedicated to the art and science of structural engineering. With over 30,000 members across 115 countries, they are internationally recognised for supporting, protecting and upholding professional standards within the structural engineering industry.

A rebuild was needed to enhance website functionality, bringing their eCommerce store to the new platform and consider brand continuity. IStructE were looking for an experienced Kentico partner with credible experience in the membership sector who they could work collaboratively with. That’s where we came in. 

The Project

Building a futureproofed, responsive and accessible website was the main goal. IStructE aspire to make their new site the main channel of engagement for their young, technically savvy and global members. Working towards a Minimum Viable Product (MVP) with tight timescales, the business wanted to work to an ‘agile’ method with their chosen partner.

Prior to the project beginning, IStructE had conducted user research which considered their target audiences, user journeys, key tasks and site map. Experts in building on Kentico, our role was to interpret, validate and apply these outputs as part of the rebuild with an emphasis on UX. Functionality enhancements needed to form part of the MVP with improvements to search, extensive CRM integration and the addition of an eCommerce store to Kentico all key objectives.

Maintaining business continuity was also a primary consideration. We needed to deliver a site for IStructE which included smart solutions, is easy to update, and would continue to provide a suitable platform for at least the next five years.

“The Institution of Structural Engineers have been connecting members globally for decades; we have recently been going through a programme of change to build a flexible and well-designed infrastructure that adapts to the needs of future audiences.

The newly launched website, built in Kentico, offers us a more robust and modern infrastructure, mobile-friendly and designed in a new brand. Kentico has given us the opportunity to greatly improve search functionality, automate key members’ processes and integrate the Institution’s portfolio of products and services into one eCommerce solution. We aim to offer members a more gratifying user experience while achieving our commercial goals.”

Silvia Pilotto, Digital & Data Director, The Institution of Structural Engineers

The Solution

Futureproofing the website was an important consideration of the project. During IStructE’s CRM integration, we decoupled existing integrations using entity models from Kentico Integration Bus to create a long-lasting result. Rather than reworking the whole integration, a “plug-in” approach was used. If the CRM is ever updated or replaced, this process allows for future business scalability.

As IStructE possessed a vast digital estate, a code review of the existing implementation helped assess the opportunities to re-use code and migrate existing content. Our development team were able to look “under the hood” giving us more insight into future requirements. As the existing site was built in Kentico, we were able to repurpose complex components into the new centrally managed website allowing for seamless transfer of data between both systems.

Utilising Kentico’s vast feature offering, we were able to strategically reuse elements of IStructE’s existing installation which helped us deliver within the tight deadline. This included integrations, eCommerce and widgets. Using Kentico’s out of the box eCommerce functionality, we were able to achieve this objective as part of the MVP. This makes the management of the store much easier for the web team moving forward. Additionally, Custom Smart Search indexes were written using Kentico’s framework allowing end-users to easily search with a variety of filters for resources and events, providing users with a positive online experience.

The Outcome

Since launch in May 2019, the first two months of web and eCommerce data showed a very promising start:

  • The migration was successful and organic traffic was up 3.40% YOY
  • The level of direct sales of articles from the Institution’s flagship publication (The Structural Engineer) through the website have not only been maintained across the site migration but revenue was up 19% in June and 31% in July. Sales quantities increased by 32% and 242% respectively
  • General commercial sales increased both in revenue (up 57% in June, and up 19% in July YOY) and in quantity (up 38% in June and up 3.5% in July YOY)
  • There has been a significant increase in engagement with the Institution’s regional groups. Figures have doubled in just the  first two months since launch

The MVP was just the start, with further phases of development to come in the future.