Launching your website is just the starting point of our partnership with you, we are dedicated to maintaining, evolving and improving past go-live. Our designers, developers and support desk remain close to each project post launch, while our client services team continue working with you to make iterative improvements and provide further guidance to futureproof your site.

Support Desk

We don’t launch and leave. We understand that ongoing support and maintenance is needed, and our helpdesk team can provide just that. Submit a support ticket or simply pick up the phone when development guidance is needed, we can help you with bug fixes, site improvements and ongoing CMS support.

Supporting Services:

  • Regular Client Contact
  • Problem Solving
  • Email & Phone Assistance
  • Team Viewer Sessions
  • Monthly Reports

Ongoing Improvements

With a clear understanding of your business challenges, we’re on hand to make recommended improvements and iterative changes that ensure your website continues to deliver great results. Ongoing retainers allow us to take a ‘little and often’ approach, implementing continuous improvements in line with your vision. From this, a monthly roadmap of upcoming work is created, prioritising developments and improvements.

 Supporting Services:

  • Backlog of Tasks Manageable in JIRA
  • Regular Communications With Account Manager
  • Roadmap

Phased Approach

Whether your project is an all-in-one deliverable or requires a phased approach, we can tackle your website challenges in a flexible way. Phasing allows us to prioritise go-live essentials, ensuring an MVP (Minimum Viable Product) is delivered before following up with the ‘nice to have’ elements. Using this approach can help to spread the cost, prioritise tasks, test and maintain quality control and identify further project phases or tasks not previously considered.

Supporting Services:

  • Working in a Sprinted Approach
  • Regular Internal Meetings
  • Collaborative Working

Training Sessions

We’re not satisfied until your internal team have the know-how and skills to maintain your brand-new website. As well as bespoke training by our developers on using the CMS, refresher training is also offered for new team members who are responsible for maintaining your website or to support further upgrade implementations. Following these training sessions, bespoke user guides are created documenting how to use the CMS, empowering your development team to take back control of your website.

Supporting Services:

  • Bespoke User Guide Videos
  • Face-to-Face or Remote Training Session
  • Refresher Training Sessions

Continuous Communication

Communication is key which is why we encourage ongoing discussion between the client and Account Manager post-launch. Whether it be your regular progress call or the opportunity for face-to-face meetings to discuss on-going and future developments, we make it a priority to keep you informed. With the client services team only a phone call or email away, we’re available to discuss further developments, suggestions and ongoing guidance.

Supporting Services:

  • Regular Face-to-Face Meetings & Calls
  • Development Recommendations to Improve The Website
  • Communication Between Our Support Desk Direct to Client

Tell us about your project